Can I re-enable auto email for a client who unsubscribed?
If your client clicks the 'unsubscribe' link at the bottom of an email sent from Matrix, it will disable their auto email. There are two steps to re-enable their auto email:
- Your client must send a blank email to firstname.lastname@example.org from the email address they used when they unsubscribed. **They do not have to fill in a subject line or type a message.**
- You must go to My Matrix, choose Auto Emails. Click on the name of the auto email or the corresponding downward-pointing arrow to open the full options; then click Settings.
- On the settings screen, under your message, change the auto email to Enabled and click save.
Your client should now be able to receive emails from Matrix.
If you have additional questions, please call us at 314.984.9111 option 1. We're always happy to help!